Open the Policy for DANA and QRIS Records
We collect account details you provide during phone verification, along with transaction references, selected wallet rails and security events needed to keep your account path working. A DANA, OVO, GoPay or QRIS request may create a payment reference, status record and time stamp; bank transfer and
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virtual account activity can create comparable reconciliation records. We also receive device, browser and session data when you access the lobby from a mobile browser or desktop. We use these records to process account requests, check unusual access, answer payment-status questions and meet applicable legal duties.
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We do not describe access as available everywhere: eligibility depends on local law, and our handling follows the rules that apply to your location. You can ask what data we hold, request a correction, or raise a deletion question through the account help route, subject to
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records we must retain.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.